My duties include guidance at the information desk, taking phone calls at the information center, announcements, radio broadcasts, and patrols around the building. Also, each month I make flight-related documents used in assisting customers.
Meet Our Employees
What's important to me is to greet
with a smile and give heartfelt assistance
that caters to the needs of
many different customers.
- Information Headquarters
Information Group
Information Section - Joined the company in 2020
Work schedule
- Shift work between 6:20 and 23:30 (7.5 hours)
- 4 days on, 2 days off (or 1 day off)
Daily schedule
7:30～16:00
- 07:30
- Briefing
- 08:00
- Information Desk Duties
- 10:00
- Patrol duties
- 11:00
- Break
- 12:00
- Information center tasks (in-house announcements, telephone guidance, etc.)
- 14:00
- Work-related document creation
- 15:00
- In-House Training (English lessons, sign language courses, etc.)
- 16:00
- Close of business duties
Q. About your current responsibilities
Q. Things that you find rewarding or important
When I hear customers tell me "I bought the item I was looking for," "Thank you," or "You were a big help," it makes me happy, and it makes me feel like this job is worth doing. What's important to me is to greet with a smile and give heartfelt assistance that caters to the needs of many different customers. Whether they're in a hurry or a traveler from overseas, no matter the situation I do my best to think about how to give assistance in a way that's easy to understand for each individual customer.
Q. Tell us about your experience when you first joined the company.
When I first joined the company, I had to constantly take in new information while simultaneously getting used to my work duties, and it was tough to keep up with all of that. I was able to grow professionally thanks to the help of many kind senior colleagues.
Q. Tell us about a memorable episode from your work.
I joined the company because I've always liked airports and announcements played inside them, so I wanted to try working in one. After joining the company, completing announcement training, and actually making an announcement, I got nervous because my voice was echoing throughout the whole airport, but at the same time I felt happy.
Message
A message from the employee
I think this job is great for people who like working with people and foreign languages. English isn't the only foreign language here, there are also staff members with good Korean. I think this is a great work environment for people who are skilled in English or other foreign languages.
