I'm currently responsible for a Korean airline, and I mainly handle check-in services and gate services, among other things. I welcome customers visiting Hokkaido from South Korea, and send off customers making the return trip.
Meet Our Employees
It's a wonderful job that allows
you to welcome customers
at the start of their flight and
send them on their way at the end.
- Passenger Services Headquarters
Passenger Group
Passenger Services Section - Joined the company in 2020
Work schedule
- Shift work between 7:00 and 22:00
- 4 days on, 2 days off (or 1 day off)
Daily schedule
9:00~17:30
- 09:00
- Preparing for opening the counters
- 10:00
- Briefing (including preparing for check-ins)
- 10:25
- Check-in services (3 flights)
- 14:00
- Gate services (1 flight)
- 15:10
- Break
- 16:10
- Helping with check-in services, preparing for the next day
- 17:30
- Close of business duties
Q. About your current responsibilities
Q. Things that you find rewarding or important
Korean is my mother tongue, but I make it a point to pay careful attention to what I say to customers in Korean on a daily basis. I feel like my job is worth doing whenever I receive words of thanks from customers. It's rewarding whenever customers thank me for speaking to them in Korean, and for treating them in a kind manner, when I'm helping them check in. We're always racing against the clock at the airport, so I have to pay attention to the time as I work. It's rewarding whenever I can send off a departing flight safely and on schedule.
Q. Tell us about your experience when you first joined the company.
When I first joined the company, there were no international flights operating to and from New Chitose Airport due to the novel coronavirus pandemic. I remember that I underwent training for the first three months or so after I joined the company. After that, I had to stay at home and await further instructions. There were times when I felt down, but I'm really happy that I was able to overcome that and serve our customers like I'm doing now.
Q. Tell us about a memorable episode from your work.
When boarding begins, there are often many passengers who come to us asking for help with their forgotten items, and it falls to staff like us to go to places where passengers are barred from going to retrieve their items for them. Whenever I see a passenger's delighted expression and hear their words of thanks after I retrieve their forgotten item and hand it back to them, I feel glad that I was able to help them.
Message
A message from the employee
CAST (currently Hokkaido Airport) is a workplace where employees can put their command of foreign languages (especially Korean and Chinese) to good use when doing their jobs. Leaving people who are proficient in a foreign language aside, people who are not as fluent shouldn't think that it's impossible to speak a foreign language because they lack confidence. Instead, try to broaden your horizons and take on the challenge of speaking a foreign language. There is a lot that you can learn on the job. It's a wonderful job that allows you to welcome customers at the start of their flight and send them on their way at the end. I'm looking forward to the day we can have fun working together.
